FAQs

Support

Frequently Asked Questions

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase.  To apply for a refund of the tax portion of your order please follow the procedure below.

1.  Place your order.

2.  Forward a copy of the received invoice along with a copy of your tax Exempt Certificate to:

          Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689 - Attn: Tax Exempt

3.  Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

Submit purchase orders to:
Attention: McREL International Store Manager, store@mcrel.org

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

All returns must be requested within 30 days of purchase of product.

Submit return requests via email to store@McREL.org. Please reference your original purchase order number or invoice number in your email.

Customer must provide a copy of the receipt/invoice, or a copy of the purchase order(s) with the returned product.

Returned books must be in resalable condition as determined by the publisher. Worn, damaged, or defaced items will not be accepted. McREL will not issue refunds for e-books, magazines, downloadable PDFs, nor digitally delivered products.

Credits will be applied to the original receipt or invoice that has been paid in full, after returned product has been received by the publisher fulfillment company. Restocking costs incurred by the publisher and the original shipping cost will not be credited on returned books, and will be adjusted against credit given.

A credit receipt will be sent to the customer, and will be generated when the return is processed.

RETURNS ADDRESS:

Publishers Storage & Shipping

660 S. Mansfield

Ypsilanti, MI 48197

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

A charge will immediately appear on your bank statement under the name "Sheridan".

Please use our Contact Us form or the form in the Online eBook for all technical-related questions. A representative will respond to your question within 24-48 business hours.